Effective May 5th, 2026

Wrapmarket offers licenses for digital items. Digital items cannot be returned in the same manner as physical goods, so refunds and exchanges are limited and are reviewed under this policy.

Refunds or exchanges may be available for:

  • A technical issue that prevents the item from being used as intended, or a security vulnerability that materially affects use of the item, that cannot be resolved through support.
  • An item that is materially misrepresented on the item listing or preview.
  • An exchange for the wrong item implementation, wrong license add-on, or wrong payment method.
  • A duplicate license purchased by mistake.
  • A support extension refund when support is not provided for an in-scope support request.

The list above is a summary. Full conditions and exclusions are described below.

All refunds and exchanges are issued at our sole discretion. Unless otherwise required by applicable law or expressly approved by Wrapmarket, refunds and exchanges are available only as described in this policy.

Refund and exchange request period

Refunds and exchanges for license purchases and license add-on purchases must be initiated within 14 days of the relevant purchase. No refund or exchange will be processed after that time.

If you contact the creator or Wrapmarket about an in-scope technical issue within 14 days of a license purchase, the refund request for that issue will be treated as timely while the support and escalation process is ongoing, provided that you cooperate with reasonable requests for information.

Support extension refunds based on failure to provide support are not limited to the 14-day request period, but the support request must have been submitted during the active support period.

What is a technical issue?

See also: Support Policy

A technical issue is an issue related to the intended or advertised functionality of an item, as described on the item listing, shown in the preview, or documented by the creator.

Technical issues may include:

  • Errors that prevent the item from being used in its intended manner with supported software, platforms, browsers, devices, frameworks, libraries, or environments.
  • Functionality or design elements shown in the preview or described on the item listing that are not included in the downloaded item, except for example content or third-party materials that are not licensed for distribution.
  • Included files, components, or assets that are missing or do not function as described, except where the listing or documentation explains that those materials are not included.
  • Any security vulnerabilities that materially affect use of the item.

Technical issues do not include:

  • Incompatibility with software, platforms, browsers, devices, or frameworks not listed as supported by the item.
  • Difficulty caused by insufficient experience or technical knowledge needed to use the item.
  • Inability to access, install, configure, or use third-party software, services, or hosting required for your project.
  • Issues caused by custom modifications, unsupported integrations, or your hosting or development environment.
  • Use of the item in a manner that is not described on the item listing or documentation.

Support and escalation process

See also: Support Policy

If you experience a technical issue with an item, you must first contact the creator and provide specific information about the issue. Include the license key when possible. If you do not have the license key, provide the purchase ID.

  1. Contact the creator: Provide the item version, relevant screenshots, error messages, steps to reproduce the issue, and information about your software, browser, device, framework, or environment where applicable.
  2. Allow 5 days for a response: A response may include a solution, a request for more information, a workaround, a documentation reference, an updated item version, or a statement that the request is outside the scope of support.
  3. Escalation: If the creator does not provide an initial response within 5 days, contact Wrapmarket Support. We may contact the creator on your behalf and allow an additional 5 days for a response.
  4. Wrapmarket reviews the issue: If the creator still does not respond, or if we determine that support is not being provided for an in-scope support request, we may take reasonable action. This may include helping resolve the issue, requiring the creator to respond, refunding an eligible license purchase, refunding an eligible support extension, or taking other action that we determine is appropriate.

If we request additional information from you or the creator and that information is not provided within a reasonable time, we may decide the request based on the available information or close the review.

If there is a dispute about whether an issue is in scope, whether support was provided, whether an issue is verifiable, whether a response is reasonable, or whether a refund should be issued, we may review the available information and make the final determination.

If an in-scope support request is submitted during the active support period, the request may continue through the support and escalation process even if the support period expires while the request is under review.

Refunds for license purchases

A license purchase may be eligible for a refund if the request is initiated within 14 days of purchase, or if an in-scope technical issue was reported within 14 days and remains under review through the support and escalation process.

We may correct or refund a purchase if we determine that a technical, billing, or processing error occurred.

Technical issue that cannot be resolved through support

A license purchase may be eligible for a refund if the item has a verifiable technical issue that prevents it from being used as intended, the issue is within the scope of support, and the creator is unable to resolve the issue after the support and escalation process described in this policy.

We may require sufficient information to verify the issue, including steps to reproduce the issue, screenshots, error messages, environment details, or other relevant information.

Material misrepresentation

A license purchase may be eligible for a refund if the delivered item materially differs from the item listing or preview. This may include advertised functionality or assets that are described as included but are not provided.

Some preview materials, such as third-party images, photographs, mockups, videos, or example content, may be used for demonstration purposes only and may not be included in the downloaded item. Missing preview materials are not considered misrepresentation when they are not licensed for distribution or are used only as examples. If assets appear to be missing, you should contact the creator first because the issue may be an oversight that can be corrected.

Duplicate license purchased by mistake

A duplicate license may be eligible for a refund if it was purchased by mistake and we determine that the duplicate license did not provide additional rights, support, update access, or download access that were used or relied upon.

Download activity may affect refund eligibility. If you already held another license for the same item, we may consider whether the downloaded item version was already available under your existing license.

Exchanges

An exchange is a limited correction process. Exchanges must be initiated within 14 days of the original purchase. No refund or exchange will be processed after that time. If the exchange is approved, we will refund the original purchase.

Wrong item implementation

If you licensed the wrong implementation of an item, purchase the implementation you intended to license and contact Wrapmarket Support with the purchase ID for the original purchase.

Wrong-implementation exchanges are limited to items within the same item group. The items must be substantially the same design or product and differ primarily by framework, platform, format, or similar technical variation.

Wrong payment method

If you used the wrong payment method for a license purchase, make the purchase again using the correct payment method and contact Wrapmarket Support with the purchase ID for the original purchase.

Exclusions

Refunds for license purchases are not available in the following situations:

  • The refund request was initiated more than 14 days after the relevant purchase, unless an in-scope technical issue was reported within the applicable period and remains under review.
  • You are having trouble downloading the item because of your internet connection, browser, device, network, or other issue outside our control.
  • You claim the item has a technical issue but are unable or unwilling to provide sufficient information to verify or reproduce the issue, and we cannot independently verify the claim.
  • You have insufficient experience, software, hardware, or hosting to use the item.
  • You cannot use the item with software, platforms, browsers, devices, frameworks, libraries, services, or environments that are not listed as supported by the item.
  • You or your client no longer need the item.
  • You changed your mind, found another item you prefer, or no longer want to use the item.
  • The purchase was a mistake and our records show that the item was downloaded, unless the purchase qualifies for an exchange or we determine that the download was already available under another license you hold.
  • You are dissatisfied with the quality, design, coding style, or other subjective characteristics of the item, unless the item was materially misrepresented.

Repeat purchases after a prior refund

We may decline a refund if you previously received a refund for the same item or item group and later purchased a license for that item or item group again.

Refunds for license add-on purchases

A license add-on purchase may be eligible for a refund if the request is initiated within 14 days of purchase.

We may correct or refund a purchase if we determine that a technical, billing, or processing error occurred.

Exchanges

An exchange is a limited correction process. Exchanges must be initiated within 14 days of the original purchase. No refund or exchange will be processed after that time. If the exchange is approved, we will refund the original purchase.

Wrong associated license

If you purchased a license add-on for the wrong associated license, purchase the add-on for the license you intended and contact Wrapmarket Support with the purchase ID for the original purchase.

Wrong license add-on

If you purchased the wrong license add-on, purchase the add-on you intended for the same license and contact Wrapmarket Support with the purchase ID for the original purchase.

Wrong payment method

If you used the wrong payment method for a license add-on purchase, contact Wrapmarket Support with the purchase ID. We may provide instructions for correcting the purchase.

Exclusions

Refunds for license add-on purchases are not available in the following situations:

  • The refund request was initiated more than 14 days after the relevant purchase.
  • You or your client no longer need the item or add-on.
  • You changed your mind.
  • We determine that the rights granted by the add-on were used or relied upon.

Repeat purchases after a prior refund

We may decline a refund if you previously received a refund for a license add-on for the same license.

Refunds for support extension purchases

A support extension may be eligible for a refund if support was not provided for an in-scope support request submitted during the active support period, after the support and escalation process described in this policy. To request a refund for a support extension, contact Wrapmarket Support with the purchase ID.

If you are requesting a support extension refund because support was not provided, you must contact us within a reasonable time after the creator fails to respond or after the support issue remains unresolved.

We may correct or refund a purchase if we determine that a technical, billing, or processing error occurred.

Exclusions

Support extensions are not refundable because they were purchased by mistake, because support was not needed, because no new item versions were released during the extended support period, or because you did not submit a support request during the active support period.

Download activity may affect refund eligibility if an item version was unlocked by the support extension.

Repeat purchases after a prior refund

We may decline a refund if you previously received a refund for a support extension for the same license.

Effect of refunds

Refunds may be issued for an entire purchase or part of a purchase. If only part of a purchase is refunded, the remaining license, license add-ons, and support extensions remain active unless otherwise stated by Wrapmarket.

Refunds have the following effects on these purchases:

  • License: The license is revoked. Any license add-ons, support extensions, support period, update access, download access, and other benefits associated with that license may also be revoked or terminated. You must stop using the item and any end product that depends on the refunded license.
  • License add-on: The rights granted by the add-on are revoked. You must stop using the item in any manner that required the refunded add-on, including any use that depended on the expanded rights granted by that add-on.
  • Support extension: The support period may be reverted or adjusted. Access to item versions unlocked solely by the refunded support extension may be revoked, and you must stop using any affected item versions.

Chargebacks and disputes

If you believe there is a problem with a purchase, contact Wrapmarket Support before filing a chargeback or payment dispute. Chargebacks and payment disputes may result in account restrictions while the dispute is pending.

If a chargeback or payment dispute is filed, we may suspend or disable the account, revoke access to licenses, downloads, support, support extensions, and other account benefits, and recover any amounts owed.

Once we confirm that the chargeback or payment dispute has been resolved or rescinded, account access may be reviewed for reinstatement.

Policy control

This Refund & Exchange Policy controls refunds, exchanges, support-related refunds, and payment disputes. No statement, communication, content, or representation outside this policy modifies or expands the terms under this policy unless expressly authorized by Wrapmarket through an official policy or written approval.

Relationship to other terms

This Refund & Exchange Policy works together with the applicable license terms and the Support Policy. It does not modify or expand the rights granted by the license for an item. Your use of an item is governed by the applicable license terms. If there is a conflict regarding usage rights, the license terms control.